NOTE: INITIAL TRAINING: 3 DAYS         RECURRENT TRAINING: 1 DAY

CRM – Crew Resource Management – is the effective use of all available resources for flight crew personnel to assure a safe and efficient operation, reducing error, avoiding stress and increasing efficiency. Worldwide research and information suggests that most aviation related incidents and accidents result not from a technical malfunction of the aircraft or its systems, nor from a failure of aircraft handling skills or a lack of technical knowledge on the part of the crew; rather they are caused by the inability of crews to respond appropriately to the situation in which they find themselves.

Therefore, Caverton Helicopters Crew Resource Management (CRM) training is designed to provide training and insights into various human factors at play in the cockpit and flight operations environment with a view to reducing inappropriate responses to the situations and ensuring that pilots and flight crew work together as a team to address the situation and manage the available resources to arrive at a safe and efficient solution.

CRM OBJECTIVES 

  • Explain the concept of CRM, Its background and importance
  • Create an awareness of human factors
  • Improve safety and reduce human error
  • Encourage cross check and collaboration amongst crew
  • Improve communication and interpersonal skills of all involved
  • Encourage teamwork between Ground and Flight operations

WHO SHOULD ATTEND CRM TRAINING

  1. Pilots and Cabin Crew
  2. Passenger Screening Officers
  3. Flight Dispatch Officers
  4. Baggage Handlers
  5. Operations Officers
  6. Passenger Handling Staff
  7. Helicopter Landing Officers
  8. All Members of Staff (If requested)

COURSE CONTENT

  • Threat and Error management
  • Safety Culture and SOPs
  • Stress and Management of Stress / Fatigue
  • Information Acquisition and Processing
  • Decision Making
  • Communication
  • Conflict and Conflict Management
  • Teamwork and Workload Management
  • Leadership and Managerial Skills
  • Situational Awareness
  • Automation and Management of Automation
  • Motivation and Morale
  • Assessment of CRM Skills
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